1. Return and refund policy

Return and Refund Policy

P BAGS
Operated by POWER AND QUALITY LTD
Company Number: 11265157
75 High Street, Bagshot, GU19 5AH, United Kingdom
Email: help@pantbagsstore.com
Website: pantbagsstore.com

Last updated: September 19, 2026

This Return and Refund Policy applies to purchases made through P BAGS at pantbagsstore.com.

1. Refund Request Period

Customers may request a refund within 30 days from the date the order is delivered.

To request a refund, customers must contact help@pantbagsstore.com within this 30-day period and provide the order number, contact information, and a description of the issue.

Where reasonably necessary to evaluate a request, we may ask the customer to provide photographs or other relevant evidence.

2. Refund Eligibility

A refund may be approved in circumstances including:

• The product arrived damaged or defective.
• The customer received an incorrect item.
• The order was not delivered after the maximum stated delivery period.
• The customer reports dissatisfaction with the product within 30 days after delivery and provides photographs when reasonably requested.

Each request is reviewed based on the circumstances and information provided.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

3. No Physical Return Required

A physical return of the product is not required when a refund is approved.

Once a refund request has been reviewed and approved, the customer may keep or dispose of the item.

The customer is not required to ship an approved item back to P BAGS, POWER AND QUALITY LTD, or our supplier.

4. Refund Method and Timing

Approved refunds are issued to the original payment method used for the purchase.

Once approved and processed by us, refunds generally appear on the original payment method within 5 to 10 business days.

Actual posting times may vary depending on the customer's bank, card issuer, or payment provider.

5. Non-Refundable Items

There are currently no categories of products automatically excluded from refund eligibility.

All requests remain subject to the eligibility requirements and 30-day request period described in this policy.

6. Card Statement Descriptor

Purchases made through P BAGS may appear on the customer's card or bank statement as:

BAGPANTH32

Customers who need assistance identifying a transaction displaying this descriptor should contact help@pantbagsstore.com.

7. Contact

P BAGS
POWER AND QUALITY LTD
Company Number: 11265157
75 High Street
Bagshot, GU19 5AH
United Kingdom
Email: help@pantbagsstore.com
Website: pantbagsstore.com